Refund & Return Policy

At Ford Parfumes LLC, we want you to be satisfied with your purchase. This policy outlines our return and refund procedures.

Return Eligibility

• Timeframe: You may return eligible items within 30 days of the *ship date*.
• Condition: Eligible returned items must be *unopened* and in their *original, sealed packaging*. This is crucial for hygiene and resale.
• Non-Returnable Items: Due to health and safety reasons, *all sales of cosmetics and skincare items are final*. These items cannot be returned. Please make your selections carefully.
• Perfumes: Perfumes are returnable, *provided they are unopened and in their original, sealed packaging*.

Return Process

1. Initiate Return: To initiate a return, you *must* first contact us via email at support@Ford Parfumes.com. Do *not* return items without prior authorization.
2. Return Authorization: We will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and specific return instructions.
3. Packaging: Carefully repackage the item in its original shipping box, if possible. Include all original packaging materials. Clearly write the RMA number on the *outside* of the package.
4. Shipping: Ship the return package to the following address:

   Ford Parfumes LLC
   6419 W Newberry Rd #5522
   Gainesville, FL 32605
   

5. Shipping Costs: You are responsible for the cost of return shipping, except in cases where we made an error (e.g., shipped the wrong item) or the item arrived damaged (see below).

Refunds

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets the eligibility requirements (unopened, original packaging, within 30 days of ship date).
• Approval/Denial: We will notify you via email of the approval or denial of your refund.
• Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. The exact timeframe may vary depending on your bank or credit card issuer.
• Deductions: Original shipping charges and gift wrap charges are *non-refundable*.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us *immediately* upon receipt at support@Ford Parfumes.com. Provide your order number and photos of the damaged or incorrect item and packaging. We will provide instructions for returning or replacing the item at no cost to you.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@Ford Parfumes.com.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Ford Parfumes LLC
6419 W Newberry Rd #5522
Gainesville, FL 32605
Email: support@FordParfumes.com
(768) 897-3172